Opening a 4irh.com Account: 

Opening a 4irh.com account is easy.  This account is designed to allow you to shop from the IRH store on line.  Simply click My Account or when you place an order, you will be prompted to sign up with your e-mail address and password.  An account offers you a safe, easy and fast way to order.  It also serves as a way to track and receive e-mails about your order. 

E-health Resource Membership: 

IRH is proud to offer a virtual health and wellness resource for all.   This membership can be purchased on line once you set up a 4irh.com account. 

How to Sign Up for the E-health Resource Membership:

An IRH e-health membership is $45.00 for a 1-year membership. After your membership expires, you can renew your yearly membership for an additional $40.00.

Rules and Regulations for an IRH E-health Resource Membership:

Your e-health resource membership is valid for 1 year from the date of purchase.  Your membership is valid online and at the Institute for Restorative Health facility in Davis, California, with regards to promotional discounts.

 E-health Resource Membership Benefits

 Sign up for the e-health resource and receive the following benefits immediately!

1)  Wellness medicine pre-recorded audio webinars available at anytime for the member

2)  Downloadable MS Word talks and/or PPT presentations corresponding to the audio webinar

3)  Exercise log

4)  Situation specific supplement protocol suggestions

5)  Meal plan guide

6)  Elimination diet protocol suggestions

7)  Supplement promotional discounts: members will receive 15% off the price of each order for the first seven days of each month

8)  E-mail blasted weekly health tip

9)  Members forum

10)  On-line access to an IRH health care provider at pre-determined weekly times. This service will allow members to ask fairly generic health related questions to an IRH provider and receive an answer instantaneously. Specific health related questions of a personal nature are not encouraged.

11)  Instant access links to other reputable health related resources such as:

a. PubMed

b. Bastyr University School of Naturopathic Medicine

c. Institute for Functional Medicine

d. American Academy of Anti-Aging Medicine

e. Instutite for Restorative Health

Managing Your Account

It's easy to change your account information online, at any time. Simply click My Account now to access your account. If you have forgotten your password, click here.

 Product Reminders

 Customers who sign up for an account on 4irh.com have the opportunity to set up replenishment reminders for products they buy. It's an easy way to remember when you need to re-supply your home with your favorite products.

Setting Up Product Reminders:

1. The Product Detail page will display whether a product is eligible for reminders below the Add to Cart button.

2. If you want to buy the product and set up a replenishment reminder, click on the box next to the message "Remind me when it's time to get more."

3. You have to have an account on 4irh.com to save the reminders with your account information. If you haven't signed up for an account yet, you can do so when you're checking out.

4. When you complete checkout, your reminders will be saved in the My Account section.

Receiving Your Reminders:

Reminders are sent to you via e-mail when it's time to replenish your supply of the products you chose. When you get the e-mail you have the option to do a couple things:

· Click on the product links to view or buy the product online.

· Click on the My Account link to edit or update your product reminder preferences.

Managing Your Reminders:

You can manage your reminder preferences inside My Account on 4irh.com:

1. Click on the My Account link from your reminder e-mail or log onto www.4irh.com and click on My Account at the top of the page.

2. Click on the Product Reminders link in the Account Features section.

3. A listing of all the products you've set up reminders for will be displayed.

4. You can change the frequency of your reminder e-mails or cancel all further reminders for a particular product and click on the Update Reminders button to save your changes.

5. You can also view the Product Detail page or add the product directly to your cart if you choose.

Your Order

E-mails About Your Order

After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:

· Order Confirmation. This e-mail confirms that we have received your order and includes your order number. Keep this e-mail for your records.

· Backorder Notice. This e-mail informs you that an item from your order is not available for immediate shipment and will ship when it is available. Your credit card is charged when the item is shipped. When the item is available to ship, we will send you an e-mail with your order number. Keep this e-mail for your records.

· Shipment Confirmation. This e-mail confirms that your order, or part of your order has shipped. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items and they were shipped separately. The arrival time of your order depends on the shipping method selected, item selected, and your shipping location.

· Important notice about your order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order. Should you receive a notice like this, please call a Customer Service Specialist at IRH immediately so the problem can be addressed.

Order Status

Check the status of your most recent orders by visiting our Order Tracking page. This is the easiest and fastest way to get the most current information regarding your 4irh.com orders. Please note: After you place your order, order information may take up to 1 hour to appear in Your Order History.

When you click on Order Tracking you will be prompted to log in with your saved account e-mail address and password. An order summary page will provide you with detailed information about your current order or past orders. After your order is shipped, your tracking number, if available, will be displayed. Depending on the shipping company, you can click on the tracking number to view the delivery status of your order. A shipping company may not have the ability to track a number for up to 24 business hours.

For more information about tracking your order, click here.

Order Status Glossary

Understanding the Status of Your Order

The status of your order is available in Your Order History within 1 hour after you place an order and is automatically updated each time your order moves a step further in the process. The following list of status messages and their meanings will help you understand what's going on with your order.

Some orders may contain items that ship separately by different carriers and /or shipping methods; the individual item status for orders that are shipped via multiple methods is also available in Your Order History.

How is order status different from tracking information?

The status of your order is supplied by www.4irh.com, and your order status between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) that may provide tracking information until your order is delivered*. The tracking information is accessible from Your Order History on our website when it becomes available.

*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.

Tracking Your Order

When can you track your order?

At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. However, it may take up to 3 full business days before the package is checked into the delivering carrier's tracking system after shipment. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 3 full business days.

Orders placed on www.4irh.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).

Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, Your Order History on www.4irh.com will not offer tracking information, but will still offer order status and other details. Read the information provided below to learn the difference between tracking information and the order status.

Finding Your Order Status

The status of your order is easy to find.

· Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at your address keeping you up-to-date about the status of your order.

· Visit the website. Sign In for Your Order History at www.4irh.com 24 hours a day. If you signed up for a 4irh.com account, you may view information about your most recent orders (including tracking information) as well as past orders.

· Contact us. If you still have questions about your order, please contact us via e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

How is order status different from tracking information?

The status of your order is supplied by www.4irh.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx or UPS) that may provide tracking information until your order is delivered*. The tracking information is accessible from Your Order History on our website when it becomes available.

*Tracking information may not be available for up to 3 full business days after an item is shipped from our warehouse.

Delivery of Your Items

Delivery of your items can take anywhere from 1 to 10 full business days except for Military APO/FPO addresses, depending on your location and the shipping method you select at Checkout. Business days are Monday-Friday, excluding federal holidays within the United States. To read more about delivery times and shipping options, click here.

When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow these steps:

· Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact a Customer Service Representative immediately by calling 1-530-758-4474. Please have your order number available when you call.

· If there is extensive damage to the package, refuse the order and contact a Customer Service Representative immediately by calling 1-530-758-4474. Please have your order number available when you call.

Changing or Canceling Your Order

Cancellations Due to Order Processing Difficulties

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

· Item(s) not available.

· Difficulty in processing your payment information.

· Cannot ship to address provided.

· Duplicate order was placed.

If your order is cancelled, you will receive an important notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items.

Changing or Canceling Your Order

After you have clicked "Send My Order," your order begins to process and you cannot cancel or change your order.* Our system is designed to fill orders and get them on their way as quickly as possible. Once you receive your order in the mail, simply return any items you do not want by following our Return Instructions.

*Note: You may only cancel your order if you receive an e-mail notifying you that:

· One or more items in your order is on backorder. (You may only cancel the back ordered items.) Please contact us immediately at 1-530-758-4474 if you wish to cancel these items.

· We are unable to process your payment information. Please contact us immediately at 1-530-758-4474 if you wish to cancel your order.

IRH Auto Delivery

Hope, Health and Vitality has never been so easy.

IRH’s Auto Delivery service brings your favorite products right to your door, as often as you'd like! All you have to do is sign up with your preferences when ordering select products at 4irh.com. Learn More.

Auto Delivery FAQ

What is Auto Delivery?
The IRH Auto Delivery program allows you to set up shipping and delivery for products (just one or many!) that you use on a recurring basis. To begin receiving your automated shipments, just tell us the quantity and shipping address, as well as how often you'd like the product(s) shipped to you.

· Get items delivered every 30, 45, 60, 90, 120 or 180 days.

· Save on shipping costs on Auto Delivery shipments.

· Modify your order or cancel at anytime prior to shipment.

How do I opt into the program?
When you choose the Auto Delivery option while placing an order for an eligible product, you are automatically enrolled in the program for 12 months for that particular product.

How do I change my Auto Delivery order?
You are able to add, remove or make updates to products from your order while you shop or before you check out.

· In cart: You can change the quantity and frequency of shipments for each product in your shopping cart.

· Before order confirmation: Prior to checkout, you can review your purchases and make changes before confirming your order.

Updates can also be made to future shipments using the Auto Delivery Manager.

· Click on Account Features in My Account.

· Click on Auto Delivery Preferences. This will take you to the Auto Delivery Manager.

· Select the item you wish to update and click Update Preferences. Here you can change the quantity, frequency and shipping address for that item.

How do I cancel my participation in the Auto Delivery service?
You can opt out of the Auto Delivery program at any time by going to a product's Item Preferences page in your Auto Delivery Manager and clicking on the Cancel Auto Delivery link. Opting out or canceling an order will stop all future shipments of that particular product. To resume receiving a product using the Auto Delivery service, you need to place a new order for that product.

· Please note: IRH is committed to providing only the best in quality and innovation to help you achieve Hope, Health and Vitality. Our Natural medical team is frequently reviewing and updating formulas to bring you the most up-to-date advancements in the industry: as new technology emerges, so do new products! However, this means your Auto Delivery order may be canceled due to reformulation of ingredients. If this occurs, you will be notified via e-mail and supplied a link to the newly reformulated product, so you can replace your order.

How do I renew my Auto Delivery service?
You can renew your Auto Delivery Service through the Auto Delivery Manager found in My Account. Auto Delivery Manager will list items that are scheduled to expire in 30 days, and you can choose to renew them one at a time or all at once. Renewing your selections will ensure uninterrupted delivery for another year.

IRH Auto Delivery Terms & Conditions

Customer agrees to charges for products based on the frequency selected for the duration of one year. Auto Delivery orders will be in effect for one year from the date the first order is processed, unless canceled.

Unless modified by the customer, the credit card used to set up the initial Auto Delivery order will be charged for subsequent orders. Subsequent orders will not be charged until they are shipped. By placing an Auto Delivery order, you authorize us to charge your credit card for subsequent Auto Delivery orders for one year from the date the first order is processed unless you cancel your Auto Delivery shipments earlier.

Payment and order information are available to you on the site as a registered user. Credit cards and debit cards will be the only valid tender types accepted for payment on Auto Delivery orders. Gift certificates, gift cards, checks, Bill Me Later and Paypal will not be accepted.

Actual order amount may vary due to changes in price, promotions and shipping amounts. Product prices will reflect pricing at time of shipment, including any sale and promotional pricing. IRH will notify the customer of the amount of all charges prior to the order being fulfilled (10 days in advance of ship date). Special promotions requiring a code will not apply to the Auto Delivery program

You must register with www.4irh.com in order to set up IRH Auto Delivery shipments, and must have a valid e-mail address.

You will be able to login using your account to modify or cancel your Auto Delivery shipments at any time. You are responsible for payment on all merchandise shipped prior to cancellation request.

These terms cover any subsequent changes made to the Auto Delivery order, including but not limited to:

· Quantity

· Frequency of shipment

· Credit card information (update existing or enter new card)

· Extending the length of the term (IRH will notify you 30 days prior to the initial one-year expiration, whereupon you can login to the site and extend Auto Delivery preferences for another year.)

Shipping restrictions may apply. Auto Delivery is not available for international orders.

If an Auto Delivery product is temporarily out of stock, you will receive an e-mail notification. If the order is not canceled, the product will be shipped when it is in stock. Similarly, if an Auto Delivery product is discontinued, you will be notified by e-mail and your Auto Delivery shipments canceled if this is the only product you have set up for Auto Delivery.

These Auto Delivery Terms & Conditions supplement the General Terms of Use and Privacy Policy (which are incorporated herein by reference) and govern your use of the Auto Delivery program.

IRH reserves the right to update or revise these Auto Delivery Terms & Conditions from time to time. If IRH makes material changes to these Auto Delivery Terms & Conditions, we will provide you notice by posting a notice on this website for 30 days. If you do not accept these Auto Delivery Terms & Conditions or any changes proposed by us, your only remedy is to cancel your registration for the Auto Delivery program. You acknowledge that IRH may elect in its discretion to discontinue the Auto Delivery program at any time.

Returns

Customer satisfaction is our #1 goal at the Institute for Restorative Health. Due to safety regulations we are unable to accept refunds on any supplements unless there is a manufacturing defect with the product. Customers must contact us within 10 business days of order being received for refunds.

 

The Institute for Restorative Health cannot accept opened items, or issue any returns on cosmetic, refrigerated or hormone supplement items. IRH reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

 

Please note that IRH will NOT cover shipping charges associated with the return of any item.

 

If there is any other issue with an item that was sent to you (incorrect product, damage) please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it for further assistance.

 

If you contact us after your order has been placed regarding an incomplete or incorrect shipping address; we will make every effort to correct the information prior to the package being shipped. Once the package has been shipped, we cannot make address corrections or forwarding requests.

 

In the event a package is returned to our warehouse as undeliverable, we will issue a refund minus the shipping cost. We are unable to reship orders that marked as undeliverable. You can place a new order on our website or by phone at any time.

 

Terms and conditions are subject to change without notice.

 

 

Payment Options

Credit Cards accepted:

· Visa

· MasterCard

· American Express

· Discover

Important Information about Payment

· For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

· We are only able to accept credit cards drawn on a U.S. bank.

Redeeming Discounts & Codes

Steps for redeeming a Promotion or Discount Code:

1. On either the Payment page or the Review Your Order page in Checkout, enter the code exactly as it appears, in the box next to "Discount Codes and Gift Certificates."

2. Codes are case sensitive.

3. Click "Apply".

If your discount qualifies, it will be displayed in the payment summary. Only one Promotional Discount code per order will be accepted.

Sales Tax

We charge sales tax on applicable items in all 50 states in the United States.

IRH Gift Certificates

IRH Gift certificates can be ordered online for use at IRH or online. They are sent to any individual with a valid shipping address. Since we currently only ship within the United States, the recipient must have a valid shipping address in the United States. The recipient can use the Gift certificate and personal identification number upon receipt to shop both online and at traditional retail stores.

Buying a Gift Certificate:

To make your purchase, simply:

· Go to our Gift Certificate page.

· Select the quantity, card design and denomination you want.

· Click "Add to Cart."

After you purchase a Gift Certificate:

· Depending on the shipping method you choose, the actual Gift Certificate will be delivered in 1-10 business days.

· A confirmation e-mail will be sent to you.

Redeeming a Gift Certificate online:

· Shop online at www.4irh.com and select items you wish to purchase.

· When you're ready to checkout, click "Shopping Cart."

· Proceed through the checkout.

· Enter your Gift Certificate number and unique PIN (codes are case sensitive) from the certificate on either the Payment page or the Review Your Order page and click "Apply."

· If you already have an In-Store Gift Certificate that does not have a PIN, it cannot be redeemed online and must be redeemed at the IRH site in Davis.

· When making a purchase online at www.4irh.com, you may redeem as many Gift Certificates per order as you would like.

Redeeming a Gift Certificate at a retail store:

At the register, present the Gift Certificate as you would any other form of payment. The amount you spend will be deducted from your Gift Certificate balance.

Gift Certificate Balance

Checking the balance of your Gift Certificate is easy. You can check the balance remaining on your Gift Certificate at IRH or by calling 1-530-758-4474. When you call, be sure to have your Gift Certificate number and PIN in front of you.

Rules and Regulations for Gift Certificates:

· Gift Certificates can be redeemed through IRH or online at www.4irh.com.

· Gift Certificates without a PIN number may not be redeemed online.

· You cannot purchase a Gift Certificate using another Gift Certificate.

· If the amount of your Gift Certificate(s) does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase with a valid form of payment.

· If the starting balance of your Gift Certificate is GREATER the total order amount, the remaining balance will be stored on your Gift Certificate account for future use.

· Gift Certificates are non-refundable and are not redeemable for cash except as required by law.

· We cannot replace lost or stolen Gift Certificates.

· When making a purchase online at www.4irh.com, you may redeem as many Gift Certificates per order as you would like.

· If you have any additional questions, please contact 1-530-758-4474. 

· No sales tax is charged when buying Gift Certificates; however, online purchases paid with a Gift Certificate will be charged applicable sales tax.

Shipping

Item Availability

A product's availability is clearly noted on the Product Detail page as "In Stock" or "Backordered". Most items on our site are In Stock and ready to ship. Some items are either temporarily out-of-stock or are not available for shipment until a specific date. For more information, please read the details below.

In-Stock Items

Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.

After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.

Backordered Items

Backordered items are items that may not be in-stock, but are available to purchase on our site. You will not be charged for any item until it is in-stock and shipped to you.

Shipping Methods and Costs

At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Generally, you will have the option of upgrading your shipping method for faster delivery (Ground, Third Day, Second Day or Overnight Service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.

Shipping Rules and Restrictions

· Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.

· You will not be charged for any item until it is shipped to you.

· Please call a Customer Service Specialist at 1-530-758-4474 if you have any questions.

Tracking Your Order

When can you track your order?

At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. However, it may take up to 3 full business days before the package is checked into the delivering carrier's tracking system after shipment. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 3 full business days.

Orders placed on www.4irh.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).

Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, Your Order History on www.4irh.com will not offer tracking information, but will still offer order status and other details. Read the information provided below to learn the difference between tracking information and the order status.

Finding Your Order Status

The status of your order is easy to find.

· Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at your address keeping you up-to-date about the status of your order.

· Visit the website. Sign In for Your Order History at www.4irh.com 24 hours a day. If you signed up for a 4irh.com account, you may view information about your most recent orders (including tracking information) as well as past orders.

· Contact us. If you still have questions about your order, please contact us via e-mail.

How is order status different from tracking information?

The status of your order is supplied by www.4irh.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx or UPS) that may provide tracking information until your order is delivered*. The tracking information is accessible from Your Order History on our website when it becomes available.

*Tracking information may not be available for up to 3 full business days after an item is shipped from our warehouse.

Safety, Security & Privacy

Secure Shopping Guarantee

We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.

We have established a Secure Shopping Guarantee for every transaction that you make with www.4irh.com. Should any unauthorized charges appear on your credit card as a result of shopping with www.4irh.com, you must notify your credit card provider in accordance with its reporting rules and procedures.

We will cover the liability of purchases made through this web site only if the unauthorized use of your credit card resulted through no fault of your own. If your bank holds you responsible for fraudulent charges, we will cover your liability up to $50.00.

Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE.

1. Products, Content and Specifications. All features, content, specifications, products and prices of products and services described or depicted on this Web site, www.4irh.com (this "Web Site"), are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. IRH, which operates this Web Site, makes all reasonable efforts to accurately display the attributes of products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner. All videocassettes, DVDs and similar products sold are for private, home use (where no admission fee is charged), non-public performance and may not be duplicated.

2. Shipping Limitations. When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

3. Accuracy of Information. We attempt to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this Web Site. For example, products included on this Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this Web Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

4. Use of this Web Site. The design of this Web Site and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with prior written permission of the owner of such material.  All rights reserved.  You may not modify the information or materials displayed on or that can be downloaded from this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.

5. Trademarks. Certain trademarks, trade names, service marks and logos used or displayed on this Web Site are registered and unregistered trademarks, trade names and service marks of IRH.  Nothing contained on this Web Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Web Site without the written permission of IRH.

6. Linking to this Web Site. Creating or maintaining any link from another Web site to any page on this Web Site without our prior written permission is prohibited. Running or displaying this Web Site or any information or material displayed on this Web Site in frames or through similar means on another Web site without our prior written permission is prohibited. Any permitted links to this Web Site must comply will all applicable laws, rule and regulations.

7. Third Party Links. From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by IRH.  All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other Web sites, or any content, materials or other information located or accessible from any other Web sites, or the results that you may obtain from using any other Web sites. If you decide to access any other Web sites linked to or from this Web Site, you do so entirely at your own risk.

8. Inappropriate Material. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that we may have at law or in equity, if we determine, in our sole discretion, that you have violated or are likely to violate the foregoing prohibitions, we may take any action we deem necessary to cure or prevent the violation, including without limitation, the immediate removal of the related materials from this Web Site. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.

9. User Information. Other than personally identifiable information, which is subject to this Web Site's Privacy Statement, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner ("User Communications") is and will be considered non-confidential and non-proprietary. We and our respective affiliates and our or their designees may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. We may, but are not obligated to, monitor or review any User Communications. We will have no obligation to use, return, review, or respond to any User Communications. We will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.

10. DISCLAIMERS. YOUR USE OF THIS SITE IS AT YOUR OWN RISK. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS WEB SITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY.  NONE OF THE HEALTH RELATED INFORMATION OR SUGGESTED PROTOCOLS ARE DESIGNED TO TREAT OR CURE ANY PARTICULAR ILLNESSES. NOR SHOULD THE INFORMATION BEING PROVIDED ON THIS WEBSITE BE MISCONSTRUED AS MEDICAL ADVICE OR A SUBSTITUTE FOR A MEDICAL APPOINTMENT. WE DO THE BEST THAT WE CAN TO PROVIDE AS SCIENTIFICALLY VALIDATED INFORMATION AS POSSIBLE.  HOWEVER, NEITHER IRH NOR ANY OF ITS AFFILIATES WARRANT THE ABSOLUTE ACCURACY OR COMPLETENESS OF THE INFORMATION, MATERIALS OR SERVICES PROVIDED ON OR THROUGH THIS WEB SITE.

ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS WEB SITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURERS, DISTRIBUTORS AND SUPPLIERS, IF ANY. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THIS WEB SITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS "CONSUMERS" IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

11. LIMITATIONS OF LIABILITY. IRH will not be liable for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Web Site, or your downloading of any information or materials from this Web Site. IN NO EVENT WILL IRH OR ANY OF ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS OR ASSIGNS, NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEB SITE, BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE, ANY WEB SITES LINKED TO THIS WEB SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED ON ANY OR ALL SUCH WEB SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.  IN THE EVENT OF ANY PROBLEM WITH THIS WEB SITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEB SITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEB SITE, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER'S OR SUPPLIER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEB SITE.

12. Revisions to these Terms and Conditions. These Terms and Conditions may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superceded by legal notices or terms located on particular pages of this Web Site.

13. Choice of Law; Jurisdiction. These Terms and Conditions supercede any other agreement between you and IRH to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this Web Site will be brought only in the federal or state courts of the State of California. A printed version of these Terms and Conditions will be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

14. Termination. You or we may suspend or terminate your account or your use of this Web Site at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.

15. Health Related Information. The information contained in the Web Site is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other health care professional. You should not use the information available on or through the Web Site (including, but not limited to, information that may be provided on the Web Site by healthcare or nutrition professionals employed by or contracting with IRH) for diagnosing or treating a health problem or disease, or prescribing any medication. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. You should read carefully all product packaging prior to use.

16. Indemnity. You agree to indemnify and hold IRH and subsidiaries, officers, directors, employees, successors and assigns, harmless from any claim, loss or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of our Web Site, your connection to our Web Site, your violation of these Terms and Conditions, or your violation of any rights of another party. This indemnity survives termination of these Terms and Conditions.

17. Domestic Use; Export Restriction. We control the Web Site from our offices within the United States of America. We make no representation that the Web Site or its content (including, without limitation, any products or services available on or through the Web Site) are appropriate or available for use in other locations. Users who access the Web Site from outside the United States of America do so on their own initiative and must bear all responsibility for compliance with local laws, if applicable. Further, the United States export control laws prohibit the export of certain technical data and software to certain territories. No content from the Web Site may be downloaded in violation of United States law.

18. General. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision by us. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of our Terms and Conditions remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Web Site or our Terms and Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred.

19. Additional Assistance. If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to contact us at IRH, Marketing Department, 1460 Drew Avenue, Suite 300, Davis, California, 95618. Alternatively, you may call us at 1-530-758-4474.

These Terms and Conditions were last updated on January 18, 2010.

PRIVACY STATEMENT

IRH respects the privacy needs and concerns of our customers. That is why how we handle any personal information, such as your name, address, email address or phone number ("Personal Information") that you provide to us is important to us. To earn your trust, we respect your privacy in handling Personal Information relating to you and your transactions with us, whether at the IRH facility, or through 4irh.com.  This Privacy Statement describes the Personal Information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it. By using the Site, the user agrees, without limitation or qualification, to be bound by this Privacy Statement.

When you provide Personal Information, you are consenting to the manner in which IRH will collect, use, disclose and otherwise manage your Personal Information, as set out below.

Who May Use the Sites The Sites are not intended or designed to attract users under the age of 18. We do not collect Personal Information from any person we know to be under the age of 18. If you are under 18, we ask that you not send us any Personal Information.

Collection and Use of Personal Information We may collect Personal Information that you provide us when you:

· Purchase, order, return, exchange or request certain information about our products and services;

· Contact a customer service desk;

· Visit or register with our Site

· Provide us with comments or suggestions.

Shopping at IRH When you purchase products and services at our center, you can do so anonymously when you pay with cash. If you use a credit or debit card for any of your purchases, we will collect your credit or debit card information and keep a history of your purchases. We use this information to process your orders and to better assist you when you visit or call us. We may also ask for your zip code as well, to help us improve our product and service offerings to your area.

When you return previously purchased merchandise or request an exchange, you may be asked to give your name, address, phone number and show information that identifies you, such as your driver's license. We collect this information to help prevent fraud.

Call Center When you call our center about a product, delivery, billing question or for customer service, you may be asked for Personal Information that identifies you along with additional information we need to help us promptly answer your question, such as your name and address and a phone number where we might contact you. We may retain this information to assist you in the future.

Other Uses of Personal Information IRH also uses Personal Information, including information provided to us from our Service Providers, to continually assess and improve the products and services we offer. To serve you better, we may combine the Personal Information that you give us with publicly available information and information we receive from or cross-reference with our marketing partners and others. We may use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

Promotional Information and Marketing Materials We would like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers.

We may also send you mail, email or call you with information about our products and service offerings if you have provided us with your name and address, email address or phone numbers at our center or site. If you would like to stop receiving such promotional information from IRH, please see the "Privacy Preferences/Opt-Out" section of this Privacy Statement.

Disclosure of Personal Information We may enter into marketing relationships with advertisers or other companies that provide products or services that we believe may be of interest to IRH customers. We will share your Personal Information with those marketing partners in order to help them send you information that we believe will be of interest to you. We may share non-identifiable aggregated information with these companies. We will not disclose your telephone number, credit card account information or e-mail address for these purposes. We may also provide Personal Information to any of our affiliated businesses.

Access to Personal Information by Companies that Work with or on Behalf of IRH Some of our operations, such as our electronic commerce, may be managed by Service Providers who are unaffiliated companies. These companies may share Personal Information with their affiliates and with service providers whom they engage to perform services related to our Site or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing. These companies may have access to your Personal Information on a confidential basis only to the extent necessary to perform their functions. In no event will we authorize these companies to use your Personal Information for any reason other than to provide you with those specific services.

If your purchases are being shipped to you, your shipping information will be shared with our delivery service providers (U.S. Postal Service, UPS, or other delivery companies we select). Our delivery service providers are asked not to use your Personal Information for any purpose other than making the delivery.

Sale of Business In the event that IRH or some of our assets are sold or transferred or used as security, your Personal Information may be transferred to third parties as part of that transaction.

Disclosures of Personal Information in Legal Proceedings If IRH or any of our Service Providers is requested by law enforcement officials or judicial authorities to provide Personal Information on individual users, IRH or the applicable Service Provider may, without your consent, provide such information. In matters involving claims of personal or public safety, IRH or the applicable Service Provider may provide your Personal Information to appropriate authorities without your consent or court process. IRH or our Service Providers also will provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving IRH, the applicable Service Provider, or otherwise as required by law. We may also disclose Personal Information to assist in debt collection where you owe a debt to us.

Access to Personal Information You may request access to the Personal Information that we have about you. If you are a registered user with our Sites, you can access your profile information at any time by clicking on the "My Account" link at the top of any page on the Sites on which you registered.

For further instructions on accessing the Personal Information that IRH may have about you, please see the "Contacting Us" section of this Privacy Statement.

Privacy Preferences / Opt-Out We now offer an on-line preference page located within the My Account section on www.4irh.com where you can register and change your preferences to receive or not receive marketing materials. You may also update what product/lifestyle preferences you prefer, which may determine what offers and promotional materials you may receive. You may update these preferences at any time, but you must first register by creating an account before you can update any of your preferences. Please allow sufficient time for your preferences to be processed.

You may also change your marketing preferences or remove yourself from our mailing list by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you or by contacting us at: IRH, Marketing Department – 1460 Drew Avenue, Suite 300, Davis, California, 95618; Attn: Outreach Coordinator

Information Sharing Disclosure Requests If you are a California resident, you have the right to request one Notice of Information-Sharing Disclosure per year which will identify the third parties with whom IRH or any of our affiliates has shared the Personal Information we have collected from you. You may request the Notice of Information-Sharing Disclosure by writing to us at IRH, Marketing Department – 1460 Drew Avenue, Suite 300, Davis, California, 95618; Attn: Outreach Coordinator. We will respond to your request for a Notice of Information-Sharing Disclosure within 30 days.

Additional Information about Our Sites

Visiting Our Site In general, you can visit our general non-membership website without telling us who you are or providing us with any information.

Cookies and Tracer Tags Our Sites use a technology called "cookies". A cookie is a tiny element of data that our Site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Site where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our Site, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our Service Providers with information that we will use to personalize our Site in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Site, you will limit the functionality we can provide when you visit our Site. Tracer Tags: Our Site may also use a technology called "tracer tags". These may also be referred to as "Clear GIFs" or "Web Beacons". This technology allows us to understand which pages you visit on our Site. These tracer tags are used to help us optimize and tailor our Site for you and other future website visitors.

Security of Personal Information We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of Personal Information in our custody and control. We also are committed to employing reasonable technology in order to protect the security of our Site. However, even with the best technology, no website is 100% secure. We will take reasonable measures which we believe are appropriate to protect your Personal Information from loss, misuse, alteration or destruction, and, where possible, will ask that any third parties to whom we may transfer such information to take comparable steps to protect that security.

Secure Shopping When you place orders on our Site, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Site from capturing and viewing your Personal Information. Since any order information you provide to us on our Site will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Site. The most recent versions of Netscape Navigator™ and Microsoft Internet Explorer® can support a secure connection and can be downloaded for free from the Netscape and Microsoft website respectively.

Passwords To provide you with an increased level of security, online access to your Personal Information is protected with a e-health resource access password you select. We strongly recommend that you do not disclose your password to anyone. IRH will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).

Our Privacy Statement and Outside Links This Privacy Statement only applies to the Site. Our Site may include links to the websites of our business partners, vendors and advertisers. These other sites are outside of our control. Please be aware that these websites may collect information about you, and operate according to their own privacy practices which may differ from those contained in our Privacy Statement. Remember to consult that website's own privacy policy, as once you are outside any of our Sites, any you submit is no longer in our control.

Privacy Statement Modifications From time to time we may modify or amend this Privacy Statement in order to comply with new laws or regulations or to reflect future changes in our business practices. Any changes in our policies will be communicated in this page so please check back on occasion. We also may post a notice on our Site or send an email describing the changes.

Contacting Us If you have any questions about our handling of Personal Information, please contact us at IRH, Marketing Department – 1460 Drew Avenue, Suite 300, Davis, California, 95618; Attn: Outreach Coordinator.

Last Updated: January 19, 2010